Day Shift Customer Service Representative (CSR) - Open to Fresh Graduates

Are you a fresh graduate looking to kickstart your career in customer service? Transec BPO is hiring Day Shift Customer Service Representatives (CSR) to join our dynamic team in Bali! This is a fantastic opportunity to develop your communication skills, learn from industry experts, and grow within a supportive and innovative environment. As a CSR at Transec BPO, you'll be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. Located in the vibrant city of Bali, you'll have the chance to work in a tropical paradise while contributing to a company known for its commitment to excellence and customer satisfaction.

In this role, you will handle inbound and outbound customer calls, providing information, resolving queries, and ensuring a positive customer experience. You'll work closely with our team to maintain high service standards and contribute to our overall customer satisfaction metrics. This is a great opportunity for fresh graduates to gain valuable experience in a fast-paced environment and start their careers on the right foot.

Join Transec BPO and be part of a team that values your growth and development. With competitive benefits and a supportive work culture, you'll have everything you need to thrive. Apply now and take the first step towards a rewarding career in customer service!

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer calls with professionalism and efficiency.
• Provide accurate information and resolve customer queries promptly.
• Maintain high customer satisfaction scores by ensuring a positive customer experience.
• Work closely with the team to meet service level agreements and targets.
• Follow up on customer complaints and escalate issues as necessary.
• Adhere to company policies and procedures to ensure compliance and quality service.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to team meetings and brainstorming sessions to improve service standards.

🎓 Kualifikasi & Syarat

• Fresh graduate with a degree in Business Administration, Communication, or a related field.
• Excellent communication skills, both written and verbal.
• Basic understanding of customer service principles and practices.
• Ability to work well under pressure and meet tight deadlines.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with CRM software such as Salesforce or HubSpot is a plus.
• Strong problem-solving skills and attention to detail.
• Ability to work in a team and collaborate effectively with colleagues.

🛠️ Keahlian

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