Admin Service Advisor

Join PT Global Service Solutions as an Admin Service Advisor in the heart of Jakarta! We are seeking a detail-oriented professional to manage administrative tasks, enhance customer service, and streamline operations for our dynamic team. This role offers a competitive salary and a chance to grow within a reputable company. Our team is dedicated to providing top-notch service, and we're looking for someone who shares our passion for excellence.

As an Admin Service Advisor, you'll be the backbone of our operations, handling a variety of tasks that keep our business running smoothly. You'll assist our service advisors, manage customer inquiries, and ensure that all administrative processes are efficient and accurate. This role is perfect for someone who thrives in a fast-paced environment and is committed to delivering exceptional service.

If you're ready to take on this challenging and rewarding role, we invite you to apply. Join us at PT Global Service Solutions and be part of a team that values your contributions and supports your professional growth.

📋 Tanggung Jawab Pekerjaan

• Manage administrative tasks, including scheduling, data entry, and record-keeping, using tools like Microsoft Office and Google Workspace.
• Assist service advisors by handling customer inquiries, providing information, and resolving issues.
• Streamline operations by identifying and implementing process improvements.
• Maintain accurate and up-to-date records of customer interactions and service requests.
• Coordinate with various departments to ensure seamless communication and collaboration.
• Provide exceptional customer service, ensuring customer satisfaction and loyalty.
• Monitor and report on key performance indicators to track the effectiveness of administrative processes.
• Stay updated with industry trends and best practices to continuously improve administrative and customer service operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Administrative Science, or a related field.
• Minimum of 3 years of experience in a similar administrative or customer service role.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides).
• Strong communication and interpersonal skills, with the ability to interact professionally with customers and colleagues.
• Detail-oriented with a keen eye for accuracy and organization.
• Ability to work well under pressure and meet deadlines in a fast-paced environment.
• Customer service certification (e.g., Certified Associate in Customer Service) is a plus.
• Fluency in both written and spoken Indonesian is required.

🛠️ Keahlian

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